Not Happy? Just give us one more chance
If you’re not satisfied with our service, kindly give us a chance to fix it, simply create a help ticket at [email protected] All help tickets are reviewed by members of the senior management and personally responded within 24-48 hours. Trust us we will short out your issues and make it correct. If it will be beyond our capacity to correct we can refund complete fees with sincere apology.
AKT Associates had started in 2005 and was one of first firm to offer online compliance services at that time. From day one client satisfaction has been our first priority. We don’t want our relationship to be one-time affair. Instead we like to be your trusted compliance partner in your journey. Hence we are one of firm In India to offer full refund, no question asked if you are not satisfied with our work. However to stop misuse of this policy we have put it in more legal language. However trust us we don’t want to keep a single rupees of our customer, where our clients are not happy to with our work. We take proud to maintain 95% satisfied client ratio year after year.
AKT Associates: – Comprehensive Refund Policy
- Proportionate Refund: – When a payment of fee is made to AKT Associates, the fees paid in advance and credited to Clients Account. AKT Associates will have right to earn the fees on completion of various stages and final delivery of services or documents to clients satisfactorily. During an engagement, AKT Associates earns fee at different rates and different times depending on the completion of various stages of work (e.g. Doing initial check, sending pending documents list, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man-hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, AKT Associates shall be liable to refund only up to the fee paid by the client.
- Delay beyond our control: – Refund request will be considered only in case where either the work is delayed beyond reasonable time due to non action from our part. We depend on various Govt. Agencies, Department, their Websites & other establishments to complete the work. Sometimes delays are resulted from inaction or technical issues from third party, which takes time to resolve. AKT Associates will update client time to time about such disruptions. Time wasted on such issues will be excluded from our promised delivery time, as it will be beyond our control to short out such issues. Hence refund cannot be granted solely on the delay caused due to such reason beyond our capacity. However client are entitled to withdraw their work and AKT Associates is bound to refund the fees for the stages not completed.
- Non Availability of Documents:- To provide many legal and tax related services, it is clients responsibility to provide us valid & required documents. In case services can’t be completed due to non-availability of such documents or information. AKT Associates will not be responsible to complete the work and will only refund fees for non-completed stages.
- Limit on Liability: – Under no circumstances AKT Associates will be responsible for any loss or damage, directly or indirectly caused by non completion of work within reasonable time frame. Our maximum responsibility will be limited to professional fees paid to us.
Refund request can be initiated through sending an email to [email protected] All refund requests must be made within 45 days of purchase. We will process your request within 10 to 20 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
Change of Service
We allow changing your services provided; you must request this change of service within 15 days of payment. We will deduct fees for completed stages, Govt. fees, Third party charges if any and credit balance to your new services accounts and issue an invoice for balance fees, which will be required to be paid before we can initiate new services processing. You can send such request on [email protected] or call your relationship manager.
AKT Associates has Fixed Fees policy for all channels, wherein no additional service fee is requested under any circumstance. However, the Fixed Fees policy is not applicable for an increase in the total fee paid by the client to AKT Associates due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. AKT Associates is not responsible or liable for any other cost incurred by the client related to the completion of the service.
AKT Associates shall not be considered in breach of its any policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
Since we’re incurring costs and dedicating time, manpower, technology resources and effort to complete your service or document preparation, our guarantee only covers satisfaction issues caused by AKT Associates – not changes in situation or state of mind related to you. In case you require us to hold work, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% will be deducted. Earned fee, fee paid to government & Fees paid to third party would be deducted as well. In case of change of service, the cancellation fee would not be applicable.