If you’re not satisfied with our service, kindly give us a chance to fix it, simply create a help ticket at email@example.com. All help tickets are reviewed by members of the senior management and personally responded within 24-48 hours. Trust us we will short out your issues and make it correct. If it will be beyond our capacity to correct we can refund complete fees with sincere apology.
AKT Associates had started in 2005 and was one of first firm to offer online compliance services at that time. From day one client satisfaction has been our first priority. We don’t want our relationship to be one-time affair. Instead we like to be your trusted compliance partner in your journey. Hence we are one of firm In India to offer full refund, no question asked if you are not satisfied with our work. However to stop misuse of this policy we have put it in more legal language. However trust us we don’t want to keep a single rupees of our customer, where our clients are not happy to with our work. We take proud to maintain 95% satisfied client ratio year after year.
Refund request can be initiated through sending an email to firstname.lastname@example.org. All refund requests must be made within 45 days of purchase. We will process your request within 10 to 20 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
We allow changing your services provided; you must request this change of service within 15 days of payment. We will deduct fees for completed stages, Govt. fees, Third party charges if any and credit balance to your new services accounts and issue an invoice for balance fees, which will be required to be paid before we can initiate new services processing. You can send such request on email@example.com or call your relationship manager.
AKT Associates has Fixed Fees policy for all channels, wherein no additional service fee is requested under any circumstance. However, the Fixed Fees policy is not applicable for an increase in the total fee paid by the client to AKT Associates due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. AKT Associates is not responsible or liable for any other cost incurred by the client related to the completion of the service.
AKT Associates shall not be considered in breach of its any policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
Since we’re incurring costs and dedicating time, manpower, technology resources and effort to complete your service or document preparation, our guarantee only covers satisfaction issues caused by AKT Associates – not changes in situation or state of mind related to you. In case you require us to hold work, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% will be deducted. Earned fee, fee paid to government & Fees paid to third party would be deducted as well. In case of change of service, the cancellation fee would not be applicable.